Shipping & Returns

Last Updated: August 9, 2026

Thank you for choosing an original artwork from my collection. Each artwork is carefully prepared and packaged to ensure it arrives safely and in excellent condition. The following Shipping & Returns Policy applies to purchases made through this website.

Shipping

  • Orders are typically processed and prepared for shipment within 1 – 2 business days after payment has been successfully received. Once your artwork has shipped, you will receive a shipping confirmation by email with tracking information. Please note that processing time is separate from the carrier's transit time.

  • I currently ship original artworks throughout the United States. Please note that we cannot ship original artworks to P.O. Boxes or APO/FPO addresses due to carrier restrictions and the high value of the items. A physical street address is required for checkout.

    Depending on the size, weight, value, destination, and packaging requirements of the artwork, I may use one of the following carriers or shipping services:

    • UPS

    • FedEx

    • USPS

    • Specialized art or freight carriers

    The specific carrier and shipping method may vary depending on the artwork and destination.

  • Once an order has been shipped, delivery within the United States typically takes approximately 4–7 business days.

    Delivery estimates are provided for guidance only and may vary due to carrier delays, weather, holidays, remote destinations, freight requirements, or other circumstances beyond my control.

    I will always make reasonable efforts to ship your order within the stated processing time. If an unexpected delay occurs that affects the promised shipment timeframe, I will contact you with an updated shipping estimate and, where applicable, information regarding your options to cancel the order and receive a refund.

  • Shipping costs are calculated based on factors including:

    • artwork dimensions and weight;

    • packaging requirements;

    • shipping destination;

    • shipping method; and

    • the value of the artwork.

    The applicable shipping cost will be displayed at checkout whenever possible.

    For unusually large or heavy artworks, specialized shipping arrangements may be required. Buyers are responsible for providing an accurate and secure shipping address. If an item is returned due to an incorrect address provided at checkout, the buyer will be responsible for the additional costs to reship the item.

  • Please make sure that your shipping address is complete and accurate before submitting your order. I am not responsible for delays, additional shipping charges, or loss resulting from an incorrect or incomplete address provided by the customer.

    If you notice an error in your shipping address after placing an order, please contact me as soon as possible. I will make reasonable efforts to correct the address before the artwork is shipped, but I cannot guarantee that changes will be possible after the order has been processed or shipped. If an item is returned to me due to an incorrect or incomplete address, the buyer will be responsible for the additional shipping costs to reship the item.

  • Some larger original artworks may require specialized packaging, freight shipping, or white-glove/art transportation services.

    For example, artworks exceeding approximately 48 × 36 inches may incur additional shipping charges because of carrier size and packaging restrictions. As a general guide, these additional charges typically range from approximately $150–$250, depending on size, weight, and destination.

    Any applicable additional shipping charges will be communicated before shipment or displayed at checkout whenever possible.

    For particularly large or valuable artworks, please feel free to contact me before placing your order so that I can provide a customized shipping estimate.

  • Original artworks are shipped using shipping protection appropriate to the artwork's value and the selected shipping method. For higher-value artworks, additional insurance may be used; deliveries do not require a signature and will be left at the delivery address in accordance with the carrier's standard delivery procedures.

    If your artwork is lost or damaged while in transit, please contact me as soon as possible so that I can assist with the carrier or insurance claim. Please retain the artwork, all packaging materials, and shipping documentation until the claim has been resolved, as these materials may be required by the carrier or insurer.

    Once the carrier updates the tracking status to "Delivered," the artwork is considered to be in the buyer's possession. I am not responsible for packages that are lost or stolen after a confirmed delivery ("porch piracy").

  • Some artworks are offered together with an optional frame, available for an additional $50 at checkout.

    The frame is a low-cost accessory item. If the frame arrives damaged during transit, I will not replace or reship the frame. Instead, upon confirmation of the damage as described in the "Artwork Damaged During Delivery" section below, I will refund the $50 frame purchase price to your original payment method.

    This frame-specific remedy does not affect your rights regarding the artwork itself, which remains covered separately under the Shipping Protection, Insurance & Delivered Packages and Artwork Damaged During Delivery provisions of this Policy.

  • I currently ship original artworks within the United States. International shipping may be available for selected artworks upon request.

    If you are located outside the United States and are interested in purchasing an artwork, please contact me before placing your order. Depending on the destination, size, weight, and value of the artwork, I will determine whether international shipping is available.

    Any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer.

Returns

  • I want you to be happy with your artwork.

    For eligible original artworks purchased directly through this website, I offer a 7-calendar-day return period beginning on the date the artwork is delivered.

    To qualify for a voluntary return:

    • the return must be requested within 7 calendar days of delivery;

    • the artwork must be returned in its original, undamaged condition;

    • the artwork must not have been altered, modified, damaged, or used;

    • the artwork must be securely packaged for return shipment; and

    • the return must be approved by me before the artwork is shipped back.

    This 7-day return policy is a voluntary return policy offered by my business and is not intended to create or waive any rights that may apply under applicable law.

  • Please contact me before returning any artwork. To request a return, please contact: Email: vanessa.ochi@web.de

    Please include:

    • your order number;

    • your name;

    • the artwork you wish to return;

    • the date the artwork was delivered; and

    • the reason for the return.

    Once your return request has been approved, I will provide return instructions and any specific packaging requirements. I aim to respond to all return requests within 2 business days.

    Please do not ship an artwork back without first receiving return authorization.

  • For voluntary returns due to a change of mind or personal preference, the customer is responsible for all return shipping costs.

    The customer is also responsible for arranging appropriate tracking and insurance for the return shipment.

    Because original artworks may have significant value, I strongly recommend using a fully insured, trackable shipping service that covers the full purchase value of the artwork.

    The artwork should be packaged with the same level of care and protection used for the original shipment.

  • The customer is responsible for ensuring that the artwork is adequately packaged and safely handed over to the return carrier.

    If an artwork is lost or damaged during the return shipment, the customer should immediately contact the carrier and initiate an insurance claim, where applicable.

    A refund cannot be issued for an artwork that is not successfully returned or that arrives damaged due to inadequate packaging or mishandling during the return shipment, to the extent permitted by applicable law.

  • To be eligible for a refund, the artwork must be returned:

    • in its original condition;

    • without damage or alterations;

    • without signs of use or mishandling;

    • with all original components, if applicable; and

    • securely packaged.

    I reserve the right to reduce or deny a refund, to the extent permitted by applicable law, if an artwork is returned damaged, altered, incomplete, or inadequately packaged. Any reduction will be based on the documented decrease in the artwork's value, assessed using photographs taken before shipment and upon return.

  • Once the returned artwork has been received and inspected, I will process the applicable refund within 5–10 business days.

    Refunds will generally be issued to the original payment method.

    Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.

    For voluntary returns, original shipping charges are non-refundable.

  • Commissioned artworks are created specifically for the individual customer and are therefore final sale and not eligible for voluntary returns or refunds.

    This policy does not affect any rights or remedies that may apply if a commissioned artwork:

    • arrives damaged;

    • is materially different from the specifications agreed upon before the commission; or

    • is otherwise subject to a remedy required by applicable law.

    Because commissioned artworks are individually created, customers should carefully review and approve the agreed dimensions, colors, composition, materials, and other specifications before production begins. Before production begins, the customer actively confirms these specifications (for example, via a checkbox during the order process).

  • Items explicitly marked “Final Sale” at the time of purchase are not eligible for voluntary returns or refunds, except where otherwise required by applicable law or in cases involving damage or a material discrepancy.

Damage, Loss & Delivery Issues

Artwork Damaged During Delivery

I know how frustrating it is when an artwork arrives damaged. Please reach out so we can work through it together. Please inspect your artwork carefully when it arrives. Please note that damaged optional frames are handled separately see "Optional Frame Add-On" above.

If your artwork arrives damaged, please contact me as soon as possible, preferably within 48 hours of delivery.

Please provide clear photographs of:

  1. the artwork and the damage;

  2. the front and back of the artwork, if relevant;

  3. the outer shipping box or packaging;

  4. any visible damage to the packaging; and

  5. the interior packaging materials.

Please do not discard the original packaging until I have advised you that it is no longer needed. The photographs and packaging may be required to submit a claim to the shipping carrier or insurance provider.

Lost Shipments

If tracking indicates that your package has been lost or the shipment has not arrived within a reasonable period after the expected delivery date, please contact me.

I will work with the shipping carrier to investigate the shipment and, where applicable, initiate a carrier or insurance claim.

Please do not independently dispose of or discard any packaging or shipping documentation while an investigation is pending.

Legal & Business Information

Governing Law

This Policy, and any dispute arising from it, is governed by the laws of the State of Michigan, USA, without regard to conflict-of-law principles, except where mandatory consumer-protection laws of the customer's state of residence require otherwise. Any legal proceedings shall be brought in the state or federal courts located in Detroit, Michigan.

Business Information

Vanessa Ochedowski, 1934 Birmingham Blvd, Birmingham, MI 48009, USA.

Contact

Questions About Shipping or Returns

If you have any questions about shipping, returns, damage, or your order, please contact me:

Email: vanessa.ochi@web.de

I am happy to assist you and will do my best to make your purchase experience as smooth and secure as possible.